Terms and Conditions

ON-LINE BOOKING TERMS & CONDITIONS

Please read these Terms & Conditions carefully.

By using this website and online booking service you are agreeing with Terms and Conditions detailed below.

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact The Hotel immediately if any of the details are incorrect or incomplete.

On completion of a successful booking we will ask you to pay 100% of the total accommodation cost, with the balance being payable directly at the hotel at the check out (based on final bill). The payment can be paid by credit card.

On arrival, all reservations will require a pre-authorization with a credit/debit card to cover incidentals during your stay.

Unless stated as part of your booking, additional items such as meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices are quoted in Indonesia Rupiah (Rp) and include 21% tax & service.

Lido Lake Resort by MNC Hotel reserves the right to increase or decrease the price of the accommodation. The price of your chosen period will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed.

Large room can accommodate one extra bed beds. Extra bed additional charge of Rp 423,500 NETT per extra bed per night include breakfast for 1 person and applies for children from 6 years old to 12 years old. Children under 6 years old stay with parents are free (no extra bed will be provided, using existing bed set up).

You should notify us of any amendments to your confirmed booking in writing to email to reservation@lidolakeresort.com as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

Cancellations within the Cancellation Period. Should you wish to cancel your booking do so by replying to your booking confirmation email or writing to reservation@lidolakeresort.com. A cancellation confirmation will be sent back to you at the same email address.

Cancellation Policy and No Shows.
Your reservation is guaranteed until 18.00 hours on the day of arrival. Valid credit card details required to guarantee booking for arrivals after 18.00 hours. Otherwise, the space will be released accordingly.

No Show Charge: Full charge (s) Cancellation Fee will be applied for guaranteed reservation (the whole stay period).

For some periods, example Christmas, New Year, Idul Fitri and long holiday period which will be specified on our email confirmation letter, we require full prepayment for the entire stay at the time of the booking and this is non-refundable and the booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

Cancellations and changes made by Lido Lake Resort by MNC Hotel.
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

Check in Time : Kindly advised us your estimate arrival time to the hotel. Please be informed our check in time is after 2:00 pm, early check in between 10:00 am until before 2:00 pm is charged 100% from room rate.
Check out Time : our check out time is at 12:00 noon, late check out until 6:00 pm will be charged 50% from room rate, more than 6:00 pm will be charged 100% from room rate.

Cancellation Policies