SPECIAL CANCELLATION POLICY 2023 – 2024

Refundable rates:

Low season * : cancel within 14 days of arrival 100% of full payment.
High season** : cancel within 30 days of arrival 100% of full payment.
Peak season *** : cancel within 45 days of arrival 100% of full payment.

* 16.01.2022-15.06.2023 , 16.09.23-20.12.2023
** 08.01.2023-15.01.2023 , 16.06.23-15.09.2023
*** 21.12.2023-07.01.2024


Covid-19 Extra :
We have amended our cancellation policy; new refundable reservations made for stays till 30 june 2023 – can be postponed at any time without any cancellation fee, till 72 hours prior to 11:59PM local Lombok time the day of arrival.
Requested to proof with Covid-19 positive test .

Non-refundable rates 100 % down payment is required at the time of booking. In case you have to cancel more than 7 days prior to 11:59PM local Lombok time the day of arrival, your down payment will be held as a credit for a future reservation. Kindly note that your new reservation is subject to our room availability and applicable accommodation rates during the new period of your preference.
Requested to proof with Covid-19 positive test .

Cancellations received less than 72 hours prior to 11:59PM local Lombok time the day of arrival, will incur 100% cancellation charge of the entire stay including applicable taxes and fees.

Thank you
Seven Secrets by Hanging Gardens Team