-Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

-Please inform Umpadhi Canggu of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Our standard cancellation policy requires cancellations or changes to be advised to us:

- one (1) day prior to arrival date during the low season (January 6th – July 14th, September 1st – December 23rd)

- or fourteen (14) days prior to arrival date during the high season (July 15th – August 31st)

- or thirty (30) days prior to arrival date during the peak season (December 24th – January 5th).

If the guest did not check-in on the arrival date without alerting the Hotel, the reservation would be released, and the first night of accommodation will be charged.



Any pre-payments (if any) will also be forfeited. Over high demand, special event periods and group bookings, alternative cancellations policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.